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Point of Contact
Joykidoo Studio
Fjällvägen 12, 123 45 Stockholm, Sweden
yuyuxixcr@outlook.com
Phone number
+61 3 9987 5654
FAQ
If you need to change your order, please contact our customer support as soon as possible.
Steps to follow:
1.Email us at yuyuxixcr@outlook.com or use the Contact Form on our website.
2.Include your order number and the details of the changes you would like to make.
3.Our team will confirm whether the changes can be accommodated and reply to you.
Please note: Orders that have already been shipped cannot be changed.
We will do our best to assist you. Thank you for choosing Joykidoo!
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to the carrier’s tracking page.
Steps to track your package:
1.Check your email for the shipping confirmation from Joykidoo.
2.Click the tracking link provided, or copy the tracking number into the carrier’s website.
3.You can monitor the delivery status and estimated arrival date.
If you have any questions or cannot locate your tracking information, please contact us at yuyuxixcr@outlook.com and we will assist you.
I placed an order but did not receive a confirmation email
If you did not receive a confirmation email after placing your order, please follow these steps:
1.Check your spam or junk folder — sometimes automated emails are filtered by your email provider.
2.Verify the email address you entered during checkout for any typos.
3.Wait a few minutes — confirmation emails are usually sent instantly, but sometimes there may be a short delay.
If you still cannot find the confirmation email, please contact us at yuyuxixcr@outlook.com with your order details. Our customer support team will verify your order and resend the confirmation.
There are several reasons why an order may be cancelled:
1.Payment issues – The payment did not go through or was declined by your bank.
2.Stock availability – The item you ordered is out of stock.
3.Incorrect information – There was a problem with your shipping address or contact details.
4.Fraud prevention – Some orders may be cancelled if they trigger security checks.
If your order was cancelled and you are unsure why, please contact us at yuyuxixcr@outlook.com with your order number, and our customer support team will assist you.